Ameren helps customers stay one step ahead of scammers
Customers should be on alert for common scams, including fake emails and websites, voice cloning and robocalls
As scammers leverage powerful AI techniques to create convincing frauds, Ameren provides helpful tips on how to avoid common scams that target utility customers. Scams today are increasingly more convincing, which makes them harder to detect. Common tactics include official-looking emails, texts and websites; voice cloning that sounds like a real representative; fake online ads that appear when people search for help with their energy bill; and robocalls that record a customer’s voice for scammers to misuse later as “verbal approval” for other unauthorized purchases.
Scammers may try to impersonate Ameren team members to collect personal information or payments from customers.
“Scammers can use AI and other tactics to pretend to be representatives of Ameren in an attempt to get financial or personal information from our customers,” said Ken Cox, director of corporate security and crisis management at Ameren. “We never want our customers to fall prey to scammers, so we’re reminding people of some tips that can keep them and their information protected.”
Ameren is being proactive by scanning websites, social media, paid ads and other sources to identify fraudulent schemes before they have a widespread impact. Customers can also take their own steps to avoid falling victim to a scam:
Slow down. Scammers stoke fear by creating a sense of urgency, but it’s important to take a moment before clicking a link, scanning a QR code, making a payment or sharing information to evaluate whether the request is legitimate.
Verify using a trusted number. Before responding to a questionable call, text or email, call Ameren using the phone number printed on your bill and not a number provided by the caller or shown on caller ID.
Protect your personal information. Don’t share account details, passwords, PINs, one-time codes or payment information in response to an unexpected call, text or email.
Ask for ID at the door. Ameren employees carry company-issued photo identification. If someone arrives at your home unexpectedly, ask to see their ID, do not let them inside and call Ameren to confirm their identity.
To learn more about how to recognize and avoid common scams targeting utility customers, please visit Ameren.com/StopScams.