Smart Energy Plan investments help weather storms
Ameren Missouri offers safety tips to help customers prepare for spring/summer storms
Ameren Missouri’s Smart Energy Plan is helping customers across Missouri experience fewer power outages and provide faster response times when outages do occur.
"We are upgrading our system to be more reliable, including stronger utility poles to better withstand strong storms," said Patrick Smith, vice president of division operations for Ameren Missouri. "We are also installing smart technology to reroute power, taking outages from hours to minutes, and even seconds."
Here are a few of the ways the Smart Energy Plan is improving reliability for customers:
New smart technology upgrades are delivering up to 40% improvement in reliability on power lines and poles that use smart equipment switches.
Upgraded utility poles, many fortified with stronger composite materials, better withstand severe weather.
Stronger overhead power lines are more resilient to severe weather and improve service reliability.
Transitioning certain overhead power lines to underground to better withstand severe weather increases reliability.
New and upgraded substations, built with new smart technology, create a self-healing system that can more rapidly detect and isolate damage, speeding power restoration.
Safety is the foremost concern during any weather event, and that includes being mindful of public health guidelines that coincide with a severe storm. Ameren Missouri crews continue to wear face coverings and practice social distancing to protect the community, and customers are asked to do the same if they engage with an Ameren Missouri crew member in the field.
"As our community continues to emerge from the COVID-19 pandemic, we feel a special weight of responsibility to keep essential businesses and services running," Smith said. "Thanks to our Smart Energy Plan upgrades, we are doing everything in our power to ensure minimal energy disruption during severe storm season. When everyone in the community has a severe weather plan in place, it makes it that much easier for our team to focus on the task at hand.”
In advance of potential severe weather, Ameren Missouri is reminding customers that now is a good time to make or review their family's storm safety plan.
"Prepare your storm kit before you need it," said Smith. "Having a plan in place to prepare for potential severe weather will help you make smart decisions if an emergency happens, potentially saving your life and the lives of others."
Ameren Missouri encourages customers to take the following steps before severe weather approaches:
Update accounts online and enroll in alerts to be notified of power outages or when crews are working nearby. Alerts also offer the estimated safe restoration time. If customers don't have an online account, go to AmerenMissouri.com to create one. It's fast, simple, and free.
Create a plan for seeking shelter in the event of severe weather, and discuss the plan with all members of the household.
Prepare a storm kit with emergency telephone numbers, flashlights, and a fully-charged mobile phone or radio with fresh batteries, along with bottled water and nonperishable foods that don't require heating. Also include medication and special items for infants, the elderly or family members with special needs.
In the event of severe weather, keep these safety guidelines in mind:
Stay away from downed power lines and assume they are energized. Stay clear of brush and trees that may hide downed lines. Report downed lines and outages by calling Ameren Missouri at 800.552.7583 or dialing 911.
Keep phones and electronics charged when storms are in the forecast.
Visit AmerenMissouri.com/outage to view the outage map, sign up for outage alerts, and track estimated restoration times. The outage map can also be viewed by downloading the free Ameren app.
Smith said Ameren Missouri will continue making investments to bolster the grid to better withstand storms and severe weather throughout the year.